Refund policy

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

You have within 30 days, to return an item, from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

To complete your return, we require the order number provided at the time of check out.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Personalized Collar - Refunds (if applicable)

Due to personal configuration, inscription, or design on these products, Pawtitas is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered. You have within 30 days, to return an item, from the date you received it.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pawtitas.com and mail your item to:

Pawtitas Return Dept.
2848 Stirling Rd Suite G, Hollywood FL 33020, USA

Shipping
To return your product, you should mail your product to:

Pawtitas Return Dept.
2848 Stirling Rd Suite G, Hollywood FL 33020, USA

You will be responsible, for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time may take for your exchanged product to reach you, may vary.