Our products are designed for durability, they are not resistant to chewing, and there may be situations where the accessory requires replacement.
Our guarantee specifically addresses defects in accessories or assembly, excluding instances of product misuse, damage, chewing, or natural wear and tear over time. If you need a replacement for your product, please reach out to us via email at info@pawtitas.com, providing a few pictures of your product along with the order number and platform where your item was purchased. Also, be aware that shipping costs for replacements will not be covered by our shop.
It's important to note that we retain the right to determine the eligibility of products for replacement."