If you are not entirely satisfied with your purchase, we’re here to help.

You have within 30 days, to return an item, from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

To complete your return, we require the order number provided at the time of check out.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and mail your item to:

Pawtitas Return Dept.
3370 NE 190Th St
Ste. 2206
Miami, FL 33180

To return your product, you should mail your product to:

Pawtitas Return Dept.
3370 NE 190Th St
Ste. 2206,
Miami, FL, 33180

You will be responsible, for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time may take for your exchanged product to reach you, may vary.